Looking for a job

Urooba Aziz

@uroobaaziz1

Customer support specialist in remote client engagement, helping digital clients resolve inquiries and improve customer experience.

Pakistan

Message

What I'm looking for

I'm seeking international opportunities in customer support, virtual assistance, administration, and client success.

In my current remote freelance work, I provide customer engagement and content support for digital clients. I manage online communication, respond to customer inquiries, and support businesses in improving customer experience.

At Ahmed Corporation, I managed client accounts and handled inquiries, complaints, and service-related issues. I provided personalized support to help maintain client satisfaction and retention.

At ClinicFone, I handled inbound calls in a healthcare support environment and provided information about hospitals and medical services.

At The Smart School, I managed administrative and office support, maintained records, and coordinated communication between staff, clients, and management. I hold a Master of Arts in Economics from University of Karachi.

Experience

Work history, roles, and key accomplishments

Current

Content Writing & Customer Engagement Specialist

Current

Ahmed Corporation

Jan 2026 - Present (9 months)

Provide customer engagement and content support for digital clients. Manage online communication and respond to customer inquiries professionally.

Customer Engagement Content Writing Virtual Assistant Administrative Support Online Communication

Relationship Officer

Ahmed Corporation

Apr 2023 - Oct 2025 (2 years 6 months)

Managed client accounts and maintained strong long-term relationships. Handled customer inquiries, complaints, and service-related issues efficiently.

Customer Relationship Management Customer Support Problem Solving Teamwork

Virtual Representative

ClinicFone

Jan 2022 - Feb 2023 (1 year 1 month)

Handled inbound customer calls in a healthcare support environment. Provided accurate information regarding hospitals and medical services.

Call Handling Customer Support Healthcare Information Virtual Support

Administrative Assistant

The Smart School

Aug 2017 - Dec 2021 (4 years 4 months)

Managed administrative and office support tasks to ensure smooth daily operations. Coordinated communication between staff, clients, and management professionally.

Administrative Support Office Management Communication Skills Scheduling Record keeping