Open to opportunities

Uka Dominic

@ukadominic

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I resolve customer issues across chat, phone, email, WhatsApp, and CRM workflows.

Nigeria

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What I'm looking for

I'm seeking long-term remote customer support work in Nigeria or internationally, including U.S.-aligned shifts, where I can resolve customer issues, deepen my technical skills, and support customers across digital channels.

I've supported customers at Micmau Tech Enterprise, resolving 95%+ of technical issues, order questions, inquiries, and sales requests within 24 hours across email, live chat, phone, and WhatsApp. I also supported B2B delivery and installation walkthroughs, maintained CRM and inventory records, and created product demonstrations.

Across Femi's Digital Cyberspace and The Evergreen Hotels, I've reduced ticket resolution time by 15%, de-escalated sensitive issues, handled VIP requests, and translated technical processes into plain language. I'm building a long-term remote customer support career using Salesforce, Zendesk, Microsoft Office, Google Workspace, Zoom, and Notion.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Micmau Tech Enterprise

Jul 2025 - Jun 2026 (11 months)

Managed customer inquiries across email, live chat, phone, and WhatsApp, resolving 95%+ of technical issues and order questions within 24 hours. Maintained CRM records, supported B2B customers, and supervised floor activity.