ishika saini

I am an empathetic, results-driven customer service professional with over nine years of experience across insurance, banking, and client relations. I deliver calm, high-quality support across phone, chat, and email while adapting quickly to different time zones and international clients.

I have hands-on experience in claims processing, billing and invoice handling, and end-to-end customer relationship management, having worked both in corporate settings and in a family-run business environment. I am recognized for clear communication, fairness, and maintaining composure during high-stress interactions.

I am proficient with CRM platforms including Zendesk, Freshdesk, and Salesforce and learn company-specific tools rapidly. My strengths include empathy, conflict resolution, accurate documentation, and process compliance, which have consistently contributed to high customer satisfaction and retention.

I am seeking remote customer service roles where I can combine my communication expertise, reliability, and time-zone flexibility to elevate the customer experience and support international clients across the USA, UK, and Europe.