Ujma Shaikh

I am a dedicated customer service executive with experience in resolving customer issues and enhancing satisfaction. My journey began at Hexaware Technologies, where I worked on the PhonePe process, effectively addressing customer queries and coordinating with team leaders to ensure optimal performance. I pride myself on my ability to follow standard operating procedures and utilize decision trees to provide accurate solutions.

Following my tenure at Hexaware, I joined Startek Aegis, focusing on Zomato's delivery partner support. In this role, I managed irate delivery partners, ensuring their concerns were addressed promptly and efficiently. My commitment to customer delight was recognized with an award for my excellent support skills, reflecting my dedication to providing exceptional service.