Ugonma Iwunze
@ugonmaiwunze
Customer-focused professional with leadership and analytical skills in operations, sales, and customer service.
NigeriaWhat I'm looking for
I am a customer-focused professional with a Higher National Diploma in Geological Technology and a track record across customer service, sales, operations and public service. I have experience leading teams in a retail/entertainment environment and supporting water-supply operations during my NYSC placement.
I bring strong interpersonal and customer-relationship skills, proven team leadership, and the ability to work under pressure while delivering results. I am familiar with CRM tools, Microsoft Office, and trained as a virtual assistant in customer care representation.
I am self-motivated, result-oriented, and analytical, with a history of roles including Team Leader, Sales Assistant, teacher, SIWES student and NYSC PPA placement. I seek opportunities where I can apply my leadership, customer service and problem-solving strengths to add tangible value.
Experience
Work history, roles, and key accomplishments
PPA (NYSC)
Oyo State Water Supply and Sanitation Agency
Jan 2023 - Jan 2024 (1 year)
Served as a PPA during NYSC supporting water supply and sanitation initiatives, contributing to operational tasks and community outreach over a one-year service period.
Team Leader
Film House Cinema Ventura Mall
Jan 2018 - Sep 2022 (4 years 8 months)
Led a front-of-house team at a multiplex cinema, improving customer service delivery and supervising daily operations from 2018 to September 2022.
Sales Assistant
Agrited Nig. Ltd.
Jan 2017 - Jan 2018 (1 year)
Supported sales activities and customer interactions, contributing to product promotion and day-to-day sales operations during 2017–2018.
SIWES Student
WATSAN
Jan 2015 - Jan 2016 (1 year)
Completed SIWES industrial attachment in water and sanitation, gaining practical experience in field operations and technical support from 2015 to 2016.
Primary School Teacher
New Life Nursery and Primary School
Jan 2014 - Jan 2015 (1 year)
Taught and managed classroom activities for primary pupils, developing lesson plans and supporting student learning during the 2014–2015 academic year.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma, Geological Technology
Higher National Diploma in Geological Technology completed in 2021 at The Polytechnic, Ibadan.
The Polytechnic, Ibadan
National Diploma, Geological Technology
National Diploma in Geological Technology completed in 2017 at The Polytechnic, Ibadan.
Genius Royal Academy
Secondary School Leaving Certificate, Secondary Education
Secondary School Leaving Certificate obtained in 2014 from Genius Royal Academy.
Ariyo Kiddies Campus
First School Leaving Certificate, Primary Education
First School Leaving Certificate obtained in 2007 from Ariyo Kiddies Campus.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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