Open to opportunities

Oluchi Okeke

@oluchiokeke

Message

Detail-oriented professional with 3+ years in customer service.

Nigeria

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a detail-oriented professional with over three years of experience in customer service, administrative support, and operations management. My career has been marked by a commitment to delivering exceptional service and resolving complex issues, which has significantly enhanced customer satisfaction and operational efficiency. I excel in utilizing CRM systems and strategic problem-solving to optimize workflows and build collaborative relationships that align with organizational goals.

In my current role as a Customer Relationship Team Lead at QuickWaka, I manage a team of customer service representatives, ensuring adherence to company policies and performance standards. My efforts have led to a 95% customer satisfaction rate and a notable decrease in unresolved issues. I am passionate about elevating client experiences and am dedicated to continuous improvement in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Team Lead

Current

QuickWaka

Feb 2023 - Present (2 years 3 months)

Leading a customer service team, I analyze processes to improve efficiency and manage over 100 customer interactions daily. I have successfully implemented strategies that increased customer satisfaction by 20% and reduced unresolved issues by 20%. My role involves utilizing CRM software to enhance data accuracy and collaborating with cross-functional teams.

Customer Service CRM Software Team Management Process Improvement Data Analysis Communication Problem Solving Strategic Planning

Administrative Assistant/Teacher

Model Secondary School

Feb 2022 - Feb 2023 (1 year)

As an Administrative Assistant and Teacher, I improved student participation and pass rates through innovative teaching techniques. I organized educational activities and maintained accurate student records using Microsoft Excel, contributing to the school's objectives.

Teaching Student Engagement Microsoft Excel Team Collaboration Planning Communication

Laboratory Assistant

First Chaplain Hospital

Jul 2019 - Nov 2019 (4 months)

In my role as a Laboratory Assistant, I collected and stored patient samples with a 95% error-free rate and managed inventory effectively. I improved preparation times by 20% and standardized procedures to enhance patient satisfaction and reduce wait times.

Sample Collection Quality Assurance Time Management Hygiene Standards Laboratory management

Education

Degrees, certifications, and relevant coursework

Ebonyi State University

Bachelor of Science, Biochemistry

2016 - 2020

Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms. Developed a strong foundation in laboratory techniques and analytical skills.