Open to opportunities

Ugochi Ukpebor

@ugochiukpebor

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Virtual Assistant, Sales and Customer Support professional

Nigeria

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am an accomplished Sales, Virtual Assistant with over five years of experience in telemarketing, specializing in both inbound and outbound sales within the retail and healthcare sectors. My expertise in CRM systems allows me to coordinate sales appointments effectively, manage client follow-ups, and support sales teams in closing deals efficiently. I am known for my exceptional organizational abilities and a customer-centric approach, consistently contributing to revenue growth and client satisfaction.

Throughout my career, I have achieved significant milestones, including a 25% increase in team productivity through efficient scheduling and management of over 150 sales appointments monthly. I have also boosted client retention by 30% through effective follow-up strategies and contributed to a 20% increase in closed deals by preparing precise and compelling proposals. My commitment to maintaining a 95% customer satisfaction rate reflects my dedication to addressing client inquiries promptly and effectively.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

My Health Integral

May 2024 - Present (1 year)

As a Sales Representative, I managed sales appointments, conducted follow-ups, and maintained CRM systems to enhance client relationships and support sales teams. My efforts contributed to significant increases in productivity and client retention.

CRM Management Sales Management Follow Up Systems Customer Satisfaction Telemarketing Lead Generation Communication Skills Data Management

Virtual Assistant

ALX Fellowship

May 2024 - Jun 2024 (1 month)

As a Virtual Assistant, I supported sales teams by managing schedules, coordinating appointments, and maintaining CRM systems. My contributions led to improved client retention and increased closed deals.

Sales Support CRM Management Scheduling Client Communication Customer Relationship Management Team Collaboration

Telemarketing Specialist

The Initiates Plc

Apr 2014 - Nov 2022 (8 years 7 months)

Executed outbound telemarketing campaigns and handled inbound sales inquiries, converting leads and promoting products. Achieved significant increases in lead generation and follow-up efficiency through effective CRM utilization.

Outbound Sales Lead Generation CRM Inbound Sales Data Collection Sales Productivity Lead Follow Up Sales Target Achievement

Education

Degrees, certifications, and relevant coursework

University of Port-Harcourt

Master's, Occupational Health and Safety

2024 -

Grade: 4.53/5

Pursuing a Master's degree in Occupational Health and Safety, focusing on health management and safety protocols in various industries.

Udemy

Diploma, Administrative Management

2023 - 2024

Completed a Diploma in Administrative Management, focusing on administrative skills, project management, and organizational behavior.

Federal University of Technology Owerri

Bachelor of Science, Environmental Technology

2010 - 2013

Grade: 4.05/5

Completed a Bachelor of Science in Environmental Technology, studying environmental management, sustainability practices, and technology applications in environmental protection.