Uduchukwu Ngozika
@uduchukwungozika
I improve customer satisfaction, retention, sales, and service operations across hospitality, insurance, and e-commerce.
NigeriaWhat I'm looking for
I've supported customers and business growth at De Benjamin Hospitality Home, New Orleans Hospitality Home, Niger Insurance Plc, and Ossinex Gadget Company Limited. I resolved 95% of customer complaints on the first call, increased client retention by 57%, and maintained strong customer satisfaction while managing high enquiry volumes.
In my current sales marketing role, I've increased sales by 50% through upselling, improved organic traffic by 62% with SEO, and reduced project turnaround time by 65%. I also bring hands-on experience with CRM tools, technical support, workflow automation, virtual assistance, paid campaigns, and customer-focused process improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
De Benjamin Hospitality Home
Jan 2021 - Feb 2024 (3 years 1 month)
Managed customer inquiries and complaints, launched paid campaigns across Google, Facebook, and LinkedIn, and optimized landing pages and email funnels to increase conversion rates.
Education
Degrees, certifications, and relevant coursework
Our Saviour Institute of Science, Agriculture and Technology
Diploma, Marketing
2012 - 2015
Pursued a diploma in Marketing, gaining foundational knowledge in marketing principles and practices.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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