Open to opportunities

T Mounique

@tmounique

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Remote customer care and digital marketing professional driving results.

Nigeria

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What I'm looking for

I seek a remote role where I can combine customer care and digital marketing skills, work across time zones, contribute to client satisfaction and measurable growth, and collaborate with cross-functional teams while advancing my marketing expertise.

I am a dedicated remote customer care and digital marketing professional with over three years of experience delivering high-quality support and measurable marketing outcomes.

I have a proven track record in customer support across multiple time zones, achieving a 95% customer satisfaction rating through effective communication, CRM use, and timely problem resolution.

As a certified digital marketer (Google Digital Garage) and former freelance digital marketing specialist, I developed and executed SEO, content and social media campaigns that raised client engagement by 20% while using analytics to optimize performance.

I hold a BSc in Public Health and bring strong organizational skills, adaptability to remote and multicultural teams, and a proactive customer-first mindset to drive client retention and business growth.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Care Rep

Current

Beachcomber Resorts & Hotels

Jan 2022 - Present (3 years 9 months)

Provided high-quality remote customer support across multiple time zones, achieving a 95% customer satisfaction rating and improving service delivery through cross-functional collaboration.

Customer Support Time Zone Collaboration Conflict Resolution Communication Cross Functional Collaboration

Digital Marketing Specialist

Freelance

Jun 2019 - Dec 2020 (1 year 6 months)

Developed and executed SEO, social media, and content campaigns that increased client engagement by 20% and used analytics to optimize campaign performance.

SEO Social Media Marketing Content Creation Google Analytics Campaign Optimization Client Engagement SEM Analytics

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Public Health

2017 - 2021

Completed a Bachelor of Science in Public Health with focus on health communication and community engagement, developing analytical and interpersonal skills through coursework and projects.

Google Digital Garage

Certification, Digital Marketing

2019 - 2019

Completed a Google Digital Marketing certification covering SEO, SEM, social media marketing, and analytics and applied skills to practical marketing projects.