Open to opportunities

Uduak Inyang

@uduakinyang

Message

Customer service advisor focused on fast resolution and customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, improve first-response outcomes, and use communication and analytics to enhance customer experience and service operations.

I’m a results-driven, service-oriented Customer Service Advisor with over 3 years of direct customer service experience. At DHL Express Nigeria Limited, I provide full-time customer support, deliver prompt and empathetic responses, and focus on timely resolution of complaints and inquiries.

I handle high call volumes (more than 80 calls daily), improve first-response resolution, and support customer satisfaction with a customer-centric approach. I also consolidate daily team performance reports in Microsoft Excel, turn information calls into sales leads by identifying opportunities to sell optional services, and partner with cross-functional teams (operations, logistics, and finance) to streamline delivery solutions and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

DHL Express Nigeria Limited

Jan 2023 - Present (3 years 10 months)

Provided full-time customer support, resolving complaints and inquiries with prompt, empathetic service. Handled high call volumes and produced daily team performance reports using Microsoft Excel.

Customer Support Complaint Resolution Customer Satisfaction performance reporting Excel Pickup Request Handling Lead Generation

Social Media Manager

Takeout Media (Fullscoresmedia)

Apr 2022 - Apr 2023 (1 year)

Managed the Fullscoresmedia Instagram page and delivered football content using a structured content strategy. Researched industry trends, created and scheduled posts (including Reels and Highlights) with Hootsuite, and engaged with clients and followers to improve customer experience.

Instagram Content Strategy Reels Highlights Creating Posts Content Scheduling Hootsuite Audience Engagement Social Media Research Customer Advocacy Client Communication

Express Logistics Agent

DHL Express Nigeria Limited

Jan 2022 - Jan 2023 (1 year)

Served as a customer support specialist on the STARLINK desk, assisting with shipments and documentation. Processed B2C and B2B STARLINK orders and handled high-volume customer inquiries.

Customer Support Document Processing B2C B2B Order Processing

NYSC Finance Department

NYSC

Jan 2022 - Jan 2023 (1 year)

Supported finance operations through reporting and document handling, including end-of-month filing. Assisted with payroll and P2P payment reconciliations and documentation/process tracking.

Microsoft Office Document Processing Payroll Support Payment Reconciliation

Side Hustle Internship 3.0 Intern

Side Hustle Internship 3.0

Jun 2021 - Jul 2021 (1 month)

Completed a soft-skills and practical training internship covering content creation and resume writing. Built professional interpersonal skills for a work environment.

Content Creation Resume Writing Soft Skills Interpersonal Skills

Marketing & Sales Intern

Electrolife Interbiz

Sep 2015 - Apr 2016 (7 months)

Supported marketing and sales operations by consulting clients on product selection and services. Assisted with basic repairs and maintenance of electronic gadgets.

Client Consulting Product Selection Repairs

Audit Assistant

John Ndifon & Sons Auditing & Tax Firm (JAN)

Jun 2015 - Jul 2015 (1 month)

Assisted with audit work by reviewing client financial records and supporting tax filing and documentation. Analyzed financial records and helped prepare audit-related reports.

Audit Support Tax Filing Support Documentation Financial Analysis Report Preparation