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Udoh Favour

@udohfavour

Customer Experience Team Leader at AIESEC in Lagos, managing inquiries and a pipeline of approximately 80 prospective participants.

Nigeria

Message

At AIESEC in Lagos, I manage customer inquiries across social media and support approximately 80 prospective participants through their application journey. I handle follow-ups and documentation, and resolve or escalate complaints.

I also lead a team of five, maintaining consistent service standards and representing the organization professionally. Previously, as an International Relations Team Member at AIESEC in Lagos, I maintained email relationships with international partners and tracked correspondence.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Team Leader

Current

AIESEC in Lagos

Aug 2025 - Present (1 year 3 months)

Manages customer inquiries across social media channels, resolves complaints, and leads a team of five. Coordinates follow-ups and supports progression of approximately 80 prospective participants through the customer journey.

Inquiry Management Complaint Resolution Customer Satisfaction Customer Relationship Management HubSpot Customer Follow up Record keeping Social Media Customer Support Written And Verbal Communication Issue escalation Problem Solving Team Leadership Time Management

International Relations Team Member

AIESEC in Lagos

Jun 2024 - Jul 2025 (1 year 1 month)

Maintained relationships with international partners via email, discussed partnership opportunities, and tracked correspondence. Researched prospective partners and collaborated with colleagues to achieve partnership targets.

Email Communication Partnership Management Research Collaboration Documentation Follow up