UKUdaykumar Kansagra
@udaykumarkansagra
Results-driven professional with over 4 years of experience in program management, customer success,
IndiaWhat I'm looking for
As a seasoned customer success specialist, I leverage my expertise in program management, customer success, and cross-functional collaboration to drive business growth and customer satisfaction. With a proven track record of delivering projects on time and within budget, I excel in strategic planning, forecasting, and data analysis to drive revenue growth and efficiency.
In my previous roles, I have consistently exceeded efficiency goals, driven revenue growth, and improved customer retention through process improvements and data-driven insights. I am passionate about customer-centric networking, community engagement, and vendor management.
I hold a Master's in Business Administration from IUBH Berlin and certifications in Data Analysis with Python, Agile Scrum Master, and Power BI. I am proficient in German and fluent in English.
Experience
Work history, roles, and key accomplishments
Front Office Operations Agent
Plaza Group
Jan 2023 - Present (2 years 5 months)
Serve as the customer voice in the company, ensuring customer feedback is integrated into product development. Manage chat and email client communication using Intercom, resolving issues promptly and enhancing customer satisfaction.
Founder's Associate for Operations
Eatdine Gmbh (Now Savoury Stories AG)
Sep 2022 - Jan 2023 (4 months)
Led the development of customer success strategies, improving team efficiency by 15%. Managed customer and vendor relationships, providing day-to-day support and resolving issues swiftly.
Operations Associate
Flink SE
May 2021 - May 2022 (11 months)
Orchestrated seamless collaboration among diverse teams, aligning efforts with organizational goals. Enhanced productivity through targeted initiatives and open communication.
Project Associate
Altius Infoway
Jan 2021 - Feb 2022 (1 year 1 month)
Conducted market research contributing to a 22% increase in revenue and enhanced customer insights. Implemented processes for improved financial efficiency, reducing cost overruns by 10%.
Real Estate Associate
Proprietary firm
Jul 2017 - Jul 2019 (2 years)
Optimized resource allocation and quality control to complete projects 5% ahead of schedule. Incorporated project management skills into financial functions, maintaining project budgets within 98% variance.
Education
Degrees, certifications, and relevant coursework
Udaykumar hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
India
GermanySkills
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