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AF@ashishfrancis
Dynamic Customer Success Manager with 7 years of experience.
IndiaI am a dynamic and results-oriented Customer Success and Product Manager with 7 years of experience leveraging data-driven strategies to maximize customer satisfaction, retention, and revenue growth. My expertise lies in predictive analytics, market research, and strategic data modeling, which enables me to optimize client engagement and drive high-impact business outcomes.
In my most recent role as Project/Account Manager at Griffon WebStudios, I managed over 20 high-value international client accounts, achieving an impressive result accuracy of 83–92%. I led a cross-functional team of 20 members to execute data-driven client success strategies, significantly improving customer satisfaction and delivering analytics reporting for more than 36 global clients. My commitment to cultivating high-value relationships and managing projects effectively has consistently resulted in measurable ROI and project success.
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Work history, roles, and key accomplishments
Griffon WebStudios
Dec 2022 - Jan 2025 (2 years 1 month)
Managed 20+ high-value international client accounts, delivering high result accuracy and overseeing upselling and renewals. Led a cross-functional team to execute data-driven client success strategies and improve customer satisfaction.
Enum Informatics
Jan 2021 - Nov 2022 (1 year 10 months)
Delivered consulting and training on customer success and analytics, enabling teams to drive retention and implement data-led growth initiatives.
TEKsystems
Jan 2020 - Oct 2020 (9 months)
Conducted data analysis to identify trends and support decision-making. Collaborated with stakeholders to translate business objectives into actionable insights and reporting solutions.
Brillquest Technologies
Jan 2018 - Dec 2019 (1 year 11 months)
Analyzed complex data to support strategic decisions, built decision models, and assessed risks to recommend optimal solutions.
Degrees, certifications, and relevant coursework
SSMaster of Technology, Communication Systems Engineering
2015 - 2017
Grade: 8.2
Completed a Master of Technology in Communication Systems Engineering, focusing on advanced communication technologies and systems.
SSBachelor of Technology, Electronics and Communication Systems Engineering
2011 - 2015
Grade: 7.35
Earned a Bachelor of Technology in Electronics and Communication Systems Engineering, covering fundamental and advanced topics in electronics and communication.
IndiaYou can contact Ashish and 90k+ other talented remote workers on Himalayas.
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