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Ashish Francis

@ashishfrancis

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Dynamic Customer Success Manager with 7 years of experience.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in customer success.

I am a dynamic and results-oriented Customer Success and Product Manager with 7 years of experience leveraging data-driven strategies to maximize customer satisfaction, retention, and revenue growth. My expertise lies in predictive analytics, market research, and strategic data modeling, which enables me to optimize client engagement and drive high-impact business outcomes.

In my most recent role as Project/Account Manager at Griffon WebStudios, I managed over 20 high-value international client accounts, achieving an impressive result accuracy of 83–92%. I led a cross-functional team of 20 members to execute data-driven client success strategies, significantly improving customer satisfaction and delivering analytics reporting for more than 36 global clients. My commitment to cultivating high-value relationships and managing projects effectively has consistently resulted in measurable ROI and project success.

Experience

Work history, roles, and key accomplishments

Project/Account Manager-Analytics

Griffon WebStudios

Dec 2022 - Jan 2025 (2 years 1 month)

Managed 20+ high-value international client accounts, delivering high result accuracy and overseeing upselling and renewals. Led a cross-functional team to execute data-driven client success strategies and improve customer satisfaction.

Client Management Data Analytics Google Analytics Business Intelligence Team Leadership Customer Success Upselling Cross Selling Performance Metrics

Trainer/Consultant

Enum Informatics

Jan 2021 - Nov 2022 (1 year 10 months)

Delivered consulting and training on customer success and analytics, enabling teams to drive retention and implement data-led growth initiatives.

Customer Success Analytics Training Consulting Performance Optimization Retention Growth Initiatives

Recruitment Analyst

TEKsystems

Jan 2020 - Oct 2020 (9 months)

Conducted data analysis to identify trends and support decision-making. Collaborated with stakeholders to translate business objectives into actionable insights and reporting solutions.

Data Analysis Power BI Excel Trend Analysis Workforce Planning

Business Analyst

Brillquest Technologies

Jan 2018 - Dec 2019 (1 year 11 months)

Analyzed complex data to support strategic decisions, built decision models, and assessed risks to recommend optimal solutions.

Data Analysis Decision Models Risk Assessment Forecasting Data Insights Business Analysis Performance Metrics

Education

Degrees, certifications, and relevant coursework

Sam Higginbottom University of Agriculture, Technology and Sciences

Master of Technology, Communication Systems Engineering

2015 - 2017

Grade: 8.2

Completed a Master of Technology in Communication Systems Engineering, focusing on advanced communication technologies and systems.

Sam Higginbottom Institute of Agriculture, Technology and Sciences

Bachelor of Technology, Electronics and Communication Systems Engineering

2011 - 2015

Grade: 7.35

Earned a Bachelor of Technology in Electronics and Communication Systems Engineering, covering fundamental and advanced topics in electronics and communication.