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Krishnadev Karankara

@krishnadevk

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Experienced Sr. Manager in Customer Success and Project Management.

India

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What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes client success.

I am an enthusiastic and versatile problem solver with 8 years of experience in customer success, operations management, and project management. My current role involves B2B SAAS project management, product implementation, and cross-functional coordination, where I take ownership of revenue and client engagement.

At CreditNirvana, I manage portfolios of enterprise clients, implementing projects that have significantly improved delivery times and visibility of key performance metrics. I pride myself on crafting client success plans and conducting impactful business reviews with C-level executives, ensuring that our clients achieve their goals through data-driven strategies.

My previous roles have equipped me with a strong foundation in operations management and production planning, where I successfully implemented innovative strategies to maximize revenue and optimize performance. I am passionate about continuous improvement and thrive in environments that challenge me to grow and innovate.

Experience

Work history, roles, and key accomplishments

Current

Sr Manager - Customer Success & Project Management

Current

CreditNirvana, Perfios Company

Apr 2022 - Present (3 years 4 months)

Managed portfolios of enterprise clients with an average AUM of 4000 crores. Developed and implemented a streamlined process for gathering business requirements, reducing project delivery time by 15%.

Project Management Client Engagement Revenue Ownership Jira SQL KPI Tracking B2B SaaS ROI Analysis

Team Lead Operations

Awign Enterprises

Oct 2021 - Mar 2022 (5 months)

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables. Managed operations and coordination of GIG workers for efficient project execution.

Operations Management Project Planning Budget Management User Adoption Process Improvement Data Analysis Stakeholder Management

Operations Manager

Backpacker Panda Holidays LTD

Feb 2020 - Jun 2021 (1 year 4 months)

Managed property operations according to the organizational chart. Implemented innovative, data-driven strategies to maximize room revenue yields.

Operations Management Complaint Handling Service Recovery Revenue Management Data Driven Team Leadership Compliance Financial Reporting Customer Service

Assistant Manager - Production Planning and Inventory Managment

Camlin Fine Science LTD

Jun 2017 - Dec 2019 (2 years 6 months)

Maintained capacity plans and production schedules to ensure efficient product delivery. Achieved a production increase of up to 300 metric tons per month.

Production Planning Inventory Management Capacity Planning EOQ Strategies Quality Control Process Improvement Supply Chain Management Data Analysis Manufacturing Operations

Education

Degrees, certifications, and relevant coursework

Anna University

Master of Business Administration, Operations and Project Management

2015 -

Focused on Operations and Project Management, gaining expertise in strategic planning, project execution, and operational efficiency. Developed strong analytical and leadership skills applicable to various business environments.

Calicut University

Bachelor of Engineering & Technology, Industrial Engineering

2011 -

Specialized in Industrial Engineering, acquiring knowledge in process optimization, production planning, and inventory management. Gained practical experience in improving efficiency and productivity within industrial settings.