Yogesh Kumar

I am an AI-driven professional with over three years of experience in customer success, engagement, consultation, stakeholder management, and product adoption within the SaaS industry. Currently, I serve as a Customer Success Guide at Salesforce, where I have successfully engaged with over 100 enterprise clients worldwide. My role involves understanding their unique business needs and delivering tailored solutions that enhance product adoption and client satisfaction.

Throughout my career, I have cultivated strong relationships with C-suite executives and key stakeholders, consistently surpassing engagement and satisfaction targets. My proactive approach to customer success includes conducting training and onboarding sessions that have significantly reduced churn rates. I am also a 5x Salesforce Certified professional, with a strong background in program management, strategy development, and cross-functional collaboration.