uday kiran
@udaykiran8
I resolve international customer and technical issues through high-volume chat support.
IndiaWhat I'm looking for
I've delivered international chat support and non-voice operations for Tech Mahindra, Teleperformance, and Mythri IT Solutions.
At Tech Mahindra, I resolved complex customer inquiries, technical troubleshooting requests, and account escalations while maintaining 95%+ CSAT and SLA-aligned response times.
At Teleperformance, I supported global cryptocurrency and fintech customers with wallet navigation, authentication, transactions, KYC documentation, and account-security issues across 100+ daily chat interactions.
I also troubleshoot hardware, operating system, software, and networking issues, document incidents in CRM systems, and support customers in English, Telugu, and Hindi.
Experience
Work history, roles, and key accomplishments
Delivered international chat support for overseas clients, resolving complex inquiries and technical issues. Managed multi-concurrency chat sessions while maintaining high CSAT and SLA compliance.
Provided real-time international chat support for cryptocurrency and fintech clients, troubleshooting wallet and transaction issues. Handled high-volume chat queues while maintaining QA and FCR benchmarks.
Technical Support Executive
Mythri IT Solutions
Aug 2020 - Feb 2022 (1 year 6 months)
Delivered international chat and technical support, troubleshooting hardware, OS, and networking issues. Guided customers through remote installations and diagnostics while ensuring SLA compliance.
Education
Degrees, certifications, and relevant coursework
BVK Degree College
Bachelor of Science, Mathematics, Statistics & Computer Science
Pursued a Bachelor of Science degree with a focus on Mathematics, Statistics, and Computer Science.
Sri Basara Junior College
Intermediate, MPC
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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