Open to opportunities

Uchechukwu Ezeani

@uchechukwuezeani

Message

I streamline payment sales, customer support, and data-driven business operations.

Nigeria

Message

What I'm looking for

I'm looking to contribute to a vision-oriented organization where I can use data analysis, automation, customer support, and sales operations skills to solve problems, build strong relationships, and deliver quality work under deadlines.

I've supported Shop Inverse's payment sales process by facilitating customer payments, raising sales orders, tracking shipments, and maintaining potential-client databases.

Previously, I handled customer enquiries and follow-ups as a Customer Care Representative, and supervised disconnection orders and account regularization for Ikeja Electric through Spark Support Ltd. I'm a Statistics graduate who uses analytical thinking, Microsoft Office, Airtable, Zapier, and Make to solve problems and improve operations.

Experience

Work history, roles, and key accomplishments

Current

Payment Sales Officer

Current

Shop Inverse

Jan 2022 - Present (4 years 7 months)

Oversee and facilitate payment from customers, raise sales orders, coordinate with account officers to ensure seamless sales processes, resolve customer concerns, track and ship orders, and identify potential clients while maintaining a database of sales.

Payment Processing Sales Order Management Customer Service Coordination Database Management

Customer Care Representative

Spark Support Ltd

Jun 2021 - Jan 2022 (7 months)

Provided introductory information to new customers, ensured customer satisfaction with products or services, followed up with clients to check satisfaction, informed customers about additional products or services, determined effective ways to answer questions, and escalated queries and concerns.

Customer Service Problem Solving Follow up Product Knowledge