Open to opportunities

Miracle Nebo

@miraclenebo

Operations Specialist with 4 years driving fintech and telecom operations, compliance, and data-driven reporting at scale.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own operations end-to-end, strengthen compliance and SLA discipline, and use accurate data reporting to improve uptime and response times. I thrive in fast-paced environments with clear targets, accountability, and cross-functional collaboration.

I’m a highly organized Operations Specialist with 4 years of experience driving business operations across telecommunications, on-demand mobility (Bolt), and fintech (Interswitch). I’ve owned end-to-end workflows, coordinated stakeholders and vendors, and supported service delivery at scale—100+ base stations and 400 sites—while improving uptime and operational efficiency through audit-ready tracking.

Across my roles, I’ve built a strong compliance and controls mindset, managing SLA compliance, record maintenance, and audit-ready documentation, plus risk/issue tracking. I also bring project and process management strengths—standardizing workflows, tightening escalation paths, and using tools like Excel, Google Sheets, and MS Project to deliver accurate reporting, dashboards/trackers, and KPI insights with minimal supervision.

Experience

Work history, roles, and key accomplishments

FinTech Apprentice

Interswitch

Mar 2025 - Jan 2026 (10 months)

Completed a 10-month fintech operations curriculum covering payment switching, card schemes, risk management, and digital commerce ecosystems. Shadowed senior leaders on payment infrastructure to troubleshoot real-time transaction errors and supported scalability-focused technical workshops.

Fintech Operations Payment Switching Card Schemes Risk Management Digital Commerce Transactional Errors

Operations Specialist

IHS Towers

Dec 2022 - Dec 2024 (2 years)

Owned compliance management and operational reporting for 100 base stations, maintaining site uptime and SLA compliance through proactive vendor management and audit support. Reduced downtime by 15% and improved asset management efficiency by 20% through process standardization and tighter controls.

Compliance Management SLA Vendor Management Audit Support Project Management Process Standardization Operational Uptime Tracking Data Analysis

Network Surveillance Specialist

IPT Powertech

Dec 2021 - Oct 2022 (10 months)

Monitored alarms across 400 sites, maintaining accurate incident logs and compliance-ready records for traceable escalations. Reduced power outage response time by 30% by tightening triage workflows and coordinating real-time escalation with remote field teams.

Compliance Ready Records Escalation Management Power Outage Response

Project Engineer

CELMENG & Associates

Jun 2021 - Aug 2021 (2 months)

Led structural integrity assessments for Lafarge Africa Plc, coordinating cross-functional workstreams and delivering project close-out under tight deadlines. Used advanced spreadsheet techniques for accurate data collection, entry, and analysis to support high-quality project reporting.

Structural Integrity Assessment Close Out Data Collection Scheduling Report Preparation

Operations Intern

Bolt Company

May 2021 - May 2021 (0 months)

Performed operational data analysis using Excel and Google Sheets to support demand/supply management and operational decision-making. Contributed to operations and service delivery in a fast-paced, high-growth environment.

Excel Google Sheets KPI Tracking Operations Support Customer Service Support