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Adeyemi Yusuf

@adeyemiyusuf

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Sales support professional at Smartflow Technology managing 1,000+ customer records and 500+ monthly sales quotations.

Nigeria

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What I'm looking for

I’m seeking to advance into a senior role in sales operations or customer experience.

At Smartflow Technology, I maintain and update 1,000+ customer records across ERP and CRM systems and prepare 500+ monthly sales quotations, orders, and reports. I also track sales pipeline activity and coordinate with accounting, planning, and engineering teams to support project execution and payment processing.

At Plazzaa, I built relationships with 50+ business partners and onboarded 10–15 new partners monthly. I supervised and mentored account officers, managed 200+ marketplace listings, and supported marketing campaigns and events.

At Systemspecs (Deelaa), I managed transaction operations for 500–1000+ customers and coordinated a 12-member ticketing team. I increased weekend sales by 30–40%, acquired 3–6 corporate clients monthly, and helped maintain 95%+ customer satisfaction at events.

At Zabira Technology, I worked as a Product Cordinator (Intern) and Customer Support Officer. I used Excel to analyze datasets, tested the website with real user scenarios, and supported product improvements; in customer support, I maintained a 92%+ quarterly CSAT score and resolved 90% of inquiries within two hours.

Experience

Work history, roles, and key accomplishments

Current

Executive, Sales Support

Current

Smartflow Technology

Jan 2026 - Present (10 months)

Maintained and updated 1,000+ customer records across ERP and CRM systems, improving data accuracy and reporting efficiency. Prepared 500+ monthly sales quotations, orders, and reports, supporting timely bid submissions and deal closures.

ERP CRM Sales Quotes Sales Reporting Data Management Google Workspace Project Coordination

Sales & Customer Relations Officer

Plazzaa

Feb 2023 - Jan 2026 (2 years 11 months)

Built and managed relationships with 50+ business partners, securing competitive deals and promotions. Supervised and mentored a team of account officers, achieving 90%+ client satisfaction rates.

Client Relations Partnership Management Team Leadership Market Analysis Campaign Management Data Analysis

Territory Sales Supervisor

Systemspecs (Deelaa)

Feb 2021 - Jan 2023 (1 year 11 months)

Managed daily transaction operations for 500–1000+ customers, ensuring efficient processing and prompt refunds. Coordinated a 12-member ticketing team with 100% reporting compliance across shifts.

Sales Supervision Team Coordination Customer Service Transaction Management Event Management Client Acquisition

Customer Support Officer

Zabira Technology

Jan 2019 - Sep 2021 (2 years 8 months)

Consistently achieved and exceeded customer satisfaction targets, maintaining a 92%+ CSAT score quarterly. Resolved 90% of customer inquiries within 2 hours, ensuring timely and efficient support delivery.

Customer Support CSAT Issue Resolution Complaint Handling Feedback Analysis Service Improvement

Product Coordinator (Intern)

Zabira Technology

Oct 2019 - Jan 2021 (1 year 3 months)

Delivered daily performance reports with actionable insights, improving decision-making and reducing operational errors. Utilized advanced Excel (pivot tables, formulas, dashboards) to manage and analyze large datasets with high accuracy.