Open to opportunities

Henry Ekeh

@henryekeh

Message

I am a sales and customer success specialist driving retention and revenue through exceptional service.

Nigeria

Message

What I'm looking for

I’m seeking a customer-facing sales or customer success role where I can drive retention and revenue, solve customer issues, improve processes, and grow into leadership.

I am an innovative sales and customer support specialist with almost two years of hands-on experience acquiring customers, processing transactions, and resolving technical issues. I consistently improved metrics—contributing a 5% revenue uplift, boosting customer satisfaction up to 25%, resolving hundreds of complaints, and increasing retention by 24%.

I excel at clear communication, problem solving, and product knowledge while maintaining high data accuracy and processing orders with 99%+ precision. I bring a proactive, customer-first approach and seek to apply that energy to drive revenue, optimize processes, and support team growth.

Experience

Work history, roles, and key accomplishments

Sales Representative

Habaripay Squad

Sep 2024 - Mar 2025 (6 months)

Processed sales transactions, handled billing and exchanges, contributing to a 5% revenue increase. Engaged customers to improve satisfaction by 20%, resolved 200+ complaints and increased retention by 24%.

Sales Billing Customer Engagement Customer Retention Product Knowledge CRM

Customer Success Specialist

Rhythm 5 Int'l

Sep 2023 - Aug 2024 (11 months)

Responded to 95% of customer inquiries, driving a 25% increase in satisfaction and resolved 90% of technical issues, reducing escalations by 30%. Processed ~50 orders and 20 returns weekly with 99% accuracy and maintained a customer database at 99.5% accuracy, contributing to a 15% revenue increase.

Customer Support Technical Troubleshooting Order Processing Data Management CRM Customer Success Escalation Management Analytics

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede

National Diploma, Mechanical Engineering

Grade: 3.5

Activities and societies: Final year project: Led a team of 10 for a three-week Nestle promotion, providing product knowledge, responding to customer inquiries, and documenting feedback, resulting in a 30% increase in monthly revenue and 40% higher customer satisfaction.

National Diploma in Mechanical Engineering completed in 2021; final project involved leading a team on a three-week Nestle promotion that increased monthly revenue by 30% and customer satisfaction by 40%.