Puseletso Motlhakane

Resolves escalated technical support tickets across enterprise accounts, manages user accounts and access, and acts as the main escalation point for Level 1 colleagues. Creates troubleshooting guides and knowledge base content to reduce repeat incidents.

Provided technical support and staff training on IT systems and procedures, coordinated hardware and software installations, and developed IT protocols and cybersecurity standards.

Investigated data discrepancies and application issues, analyzed operational datasets to identify trends, and monitored data quality and access controls.

Supported customers of an overseas telecoms provider, troubleshooting fibre and network connectivity issues, and maintaining accurate support records.

Provided support for point-of-sale and back-office systems, established root causes of issues, and resolved data discrepancies using SQL reports.

Supported root cause analysis, demand planning, and data analysis using Power BI.

Completed the National Senior Certificate (Matric).

Completed an Information Technology Diploma.