Molly Monyai

I am a dedicated IT Service Desk Analyst with four years of hands-on experience in providing exceptional technical support and customer service. My journey in the IT field has equipped me with a robust skill set in troubleshooting, system administration, and IT operations. I thrive in dynamic environments where I can leverage my expertise to enhance team performance and contribute to organizational success.

At Bidfood ZA, I have successfully managed a ticketing system, achieving a resolution rate of over 95%. My role involves resolving hardware and software issues, managing user accounts in Active Directory, and ensuring the security of our IT infrastructure. I have also collaborated with cross-functional teams to implement significant IT projects, demonstrating my ability to adapt and learn quickly in fast-paced settings.

Prior to my current position, I worked at Multichoice, where I honed my customer service skills and developed a strong understanding of client needs. My experience in addressing customer inquiries and resolving issues has further solidified my commitment to delivering high-quality service. I am now eager to bring my skills and passion for IT to a new team that values innovation and collaboration.