Angel Wright

I am a results-driven customer service professional with over four years supporting U.S. customers in high-volume call center and remote environments. I specialize in resolving technical and billing issues across internet, cable, and e-commerce accounts while maintaining strong CSAT and FCR metrics.

My hands-on experience includes inbound and outbound support, sales outreach, and supervisory retail operations. I consistently meet KPIs like Average Handle Time and First Call Resolution, and I have a track record of contributing to upsell and retention goals.

I am proficient with CRM platforms—notably Zendesk and Salesforce—along with Microsoft technical tools, multiple remote-work systems, and strict compliance with U.S. data protection standards. I document interactions accurately and follow QA processes to ensure quality and security.

I bring a dependable, empathetic approach to customer interactions and thrive in remote roles supporting American companies. I am committed to continuous improvement and delivering measurable value through excellent customer experiences.