Tamara Mariah

I am a highly skilled customer service and technical support professional with over 10 years of experience in delivering exceptional customer experiences. My expertise lies in e-commerce, customer retention, and upselling strategies, which I have honed through my roles in various customer-facing positions. I am adept at using customer service software like Gorgias and Shopify, and I pride myself on my ability to collaborate across teams to improve customer success.

Throughout my career, I have consistently demonstrated a commitment to driving customer satisfaction. In my most recent role as a B2B Technical Support Agent, I contributed to a 10% increase in cross-selling by identifying upsell opportunities and translating complex technical information into clear, actionable solutions. My proactive approach has allowed me to develop troubleshooting protocols that reduced issue resolution time by 20%, enhancing overall service delivery and client satisfaction.