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TJ@tyrajay
Dynamic Customer Support Rep with 9+ years of experience.
JamaicaI am a highly dynamic Customer Support Representative and Virtual Assistant with over 9 years of experience in delivering exceptional administrative and management support. My commitment to customer satisfaction is reflected in my 95% customer satisfaction rate. I excel in multitasking and effectively prioritizing tasks, ensuring that clients receive the best service possible.
Throughout my career, I have consistently exceeded performance goals, including scheduling an average of 40-60 appointments per week and handling over 60 calls per shift with immaculate call quality. My proactive communication and problem-solving skills have enabled me to guide clients through complex processes, ensuring they receive accurate information and timely assistance.
I have been recognized as “Employee of the Month” multiple times for my dedication to customer service excellence. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.
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Work history, roles, and key accomplishments
Patagon Consulting
Feb 2024 - Feb 2025 (1 year)
Consistently scheduled an average of 40 -60 appointments per week, exceeding monthly targets by 80%. Researched potential clients and generated leads. Kept accurate records of all communications with potential clients.
Affordable Rent to Own
Jan 2024 - Mar 2024 (2 months)
Assisted customers in finding homes for rent, purchase or ownership, guiding them through the process including payment methods and credit score checks. Provided accurate information, troubleshoot issues, and resolved complaints while staying current on marketing campaigns. Documented all call information according to standard operating policies and procedures, demonstrating strong communication a
AT&T
Sep 2016 - Mar 2023 (6 years 6 months)
Handled an average of 60+ calls per shift with high call quality and handle time, achieving 95% first call resolution. Logged calls meticulously for thousands of customers weekly, maintaining courtesy and calm even during customer dissatisfaction. Demonstrated keen job knowledge by memorizing processes, utilizing tools to manage equipment, and guiding customers through self-service options and ste
Degrees, certifications, and relevant coursework
SOCIAL WORK THEORIES & POLICY FRAMEWORK, SOCIAL WORK THEORIES & POLICY FRAMEWORK
2020 - 2020
CUSTOMER ENGAGEMENT OPERATION, CUSTOMER ENGAGEMENT OPERATION
2019 - 2019
High School Diploma, General Studies
Software and tools used professionally
JamaicaYou can contact Tyra and 90k+ other talented remote workers on Himalayas.
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