Open to opportunities

kerrsannjhia wilson

@kerrsannjhiawilson

Message

Dedicated Virtual Assistant with 10 years of experience in customer service.

Jamaica

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am an Information Communication Technology Specialist with a decade of experience as a Virtual Assistant. My career has been marked by a commitment to providing exceptional administrative support, managing schedules, and handling customer inquiries effectively. I have worked with both local and international markets, demonstrating my adaptability and proficiency in various customer service roles.

Throughout my career, I have excelled in sales and customer service positions, including my recent role at Pro Ace Heating & Air Conditioning, where I managed inbound and outbound calls, set appointments, and ensured compliance with regulations. My ability to communicate effectively and provide reliable support has consistently exceeded customer expectations, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Outbound Caller

Current

Viz Innovations

Aug 2024 - Present (11 months)

Responsible for making outbound calls with email follow-ups and cold emailing. Set appointments for prospects interested in services provided, demonstrating strong communication and organizational skills.

Outbound Calling Email Communication Appointment Setting Cold Calling Time Management Communication Skills Problem Solving

Appointment Setter

Pro Ace Heating & Air Conditioning

Mar 2022 - May 2023 (1 year 2 months)

Handled sales activities including setting appointments and managing inbound and outbound calls. Provided customer service through various communication channels including phone calls, emails, and messages.

Appointment Setting Customer Service Sales Management Inbound Outbound Calling Communication Skills Time Management Problem Solving

Virtual Assistant

Web & Co

Aug 2017 - Jul 2018 (11 months)

Dedicated Virtual Assistant with 10 years of experience in managing appointments, creating schedules, and providing administrative support. Skilled in customer service for local and international markets, handling inbound inquiries, and serving as a reliable point of contact for clients.

Virtual Assistance Customer Service Administrative Support Communication Skills Time Management Problem Solving

Sales/Customer Service Representative

EasyHomeOwnership

Jan 2017 - Jun 2021 (4 years 5 months)

Responsible for handling sales activities and customer inquiries regarding home financing. Provided exceptional customer service by effectively communicating with customers and exceeding service expectations.

Sales Customer Service Communication Skills Problem Solving Time Management Cold Calling