New York Life Insurance Co

At New York Life, our focus on innovation drives our mission to provide financial security and peace of mind. For over 180 years, we have been at the forefront of the life insurance industry, consistently adapting to meet the evolving needs of our policy owners. Our commitment to groundbreaking technology is evident in our multiyear strategy to modernize our infrastructure and applications, with a strong emphasis on cloud computing, cybersecurity, and data management. We are not just an insurance company; we are stewards of a long and proud history, dedicated to remediating technical debt while simultaneously creating modern experiences for our agents and customers. This involves a significant shift towards leveraging data, analytics, artificial intelligence (AI), and generative AI (GenAI) across all facets of our operations, as showcased in our Data+Analytics+AI Expos. This technological advancement allows us to better serve our clients by providing more personalized and efficient services.

Our innovative spirit extends to how we empower our workforce and engage with our communities. We believe in the power of human guidance, delivered by our industry-leading force of over 12,000 financial professionals. To support them and our diverse clientele, we are continuously developing new solutions and enhancing our digital ecosystem. This includes unifying multiple lines of business onto a single AEM platform and utilizing Salesforce to build stronger customer relationships through micro-conversions. Furthermore, New York Life is dedicated to fostering a diverse, equitable, and inclusive workforce that mirrors the communities we serve. This commitment, combined with our robust financial strength and mutual structure—where policy owners are at the center of everything we do—allows us to make long-term decisions that benefit those we protect. Through these technological and cultural innovations, New York Life is revolutionizing the way individuals and families build and protect their financial futures, ensuring we can keep our promises for generations to come.