Rita Gaspar

Managed 30–40 customer inquiries daily across email, live chat, and phone, sustaining a 96% satisfaction rating and resolving billing and service issues with accuracy and professionalism.

Delivered customer support across phone, email, and live chat using CRM tools, handled complex complaints with empathy, and documented interactions in Salesforce to inform process improvements.

Reviewed transactions and reconciliations to ensure financial accuracy, collaborated with vendors to streamline invoice processing, and supported financial reporting documentation.

Implemented and monitored merchant onboarding processes, coordinated product guidance and photographer logistics via Slack, and supported multiple onboarding projects while maintaining accuracy and deadlines.

Provided technical assistance via calls, email, and chat resolving hardware and software issues, documented interactions and escalated unresolved cases to ensure timely resolution and knowledge sharing.

Processed insurance claims with accuracy and compliance, evaluated eligibility, maintained detailed documentation, and collaborated with adjusters and policyholders to ensure efficient resolution.

Completed DEP in Culinary Arts and Hairstyling coursework at EMRTM and affiliated institutions in Montreal, QC.