Rita Gaspar
@ritagaspar
Customer service specialist with 10+ years delivering technical support, onboarding, and claims expertise.
CanadaWhat I'm looking for
I am a customer service specialist with over 10 years of experience delivering technical support, onboarding, claims processing, and corporate client support across fast-paced environments. I consistently manage high-volume inquiries through email, live chat and phone while maintaining accuracy, empathy, and a 96% satisfaction rating.
I have supported merchant and member onboarding, documented interactions in Salesforce, and used CRM tools to identify recurring issues and streamline processes. I have experience collaborating cross-functionally with vendors and internal teams to improve operational efficiency and financial accuracy.
Fluent in English and Hungarian, I bring strong analytical reasoning, comprehensive documentation, and conflict-resolution skills. I seek to contribute my customer-focused operational expertise to a team that values process improvement and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TrustedHousesitters
May 2025 - Present (5 months)
Managed 30–40 customer inquiries daily across email, live chat, and phone, sustaining a 96% satisfaction rating and resolving billing and service issues with accuracy and professionalism.
BCCorporate Client Support
Bell Canada
May 2023 - Apr 2025 (1 year 11 months)
Delivered customer support across phone, email, and live chat using CRM tools, handled complex complaints with empathy, and documented interactions in Salesforce to inform process improvements.
Accounting Assistant
R & H Building Management
Apr 2022 - May 2023 (1 year 1 month)
Reviewed transactions and reconciliations to ensure financial accuracy, collaborated with vendors to streamline invoice processing, and supported financial reporting documentation.
DOImplemented and monitored merchant onboarding processes, coordinated product guidance and photographer logistics via Slack, and supported multiple onboarding projects while maintaining accuracy and deadlines.
APProvided technical assistance via calls, email, and chat resolving hardware and software issues, documented interactions and escalated unresolved cases to ensure timely resolution and knowledge sharing.
Claims Associate
Assistenza
Jan 2018 - Jun 2020 (2 years 5 months)
Processed insurance claims with accuracy and compliance, evaluated eligibility, maintained detailed documentation, and collaborated with adjusters and policyholders to ensure efficient resolution.
Education
Degrees, certifications, and relevant coursework
École de Métiers de la Rive-Sud (EMRTM)
DEP, Culinary Arts; Hairstyling
Completed DEP in Culinary Arts and Hairstyling coursework at EMRTM and affiliated institutions in Montreal, QC.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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