Tyler Tucker
@tylertucker
Customer-focused professional with a strong foundation in technical support.
United StatesWhat I'm looking for
I am a dedicated customer service representative with a strong foundation in technical support and logistics, developed during my two years at Thais Health. My experience has equipped me with the skills to resolve customer issues efficiently while maintaining clear communication and delivering exceptional service in fast-paced environments.
Currently, I am pursuing a B.S. in Computer Science at Western Governors University, which enhances my technical insight and commitment to customer satisfaction. I have a proven track record of diagnosing and resolving technical issues, supporting end users, and managing inventory effectively. My goal is to leverage my skills and education to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Thais Health
Jan 2021 - Dec 2023 (2 years 11 months)
Diagnosed and resolved technical issues with Telehealth devices, including tablets, blood pressure monitors, and blood glucose readers, ensuring smooth user experience for patients. Supported end users by troubleshooting hardware and software problems, offering guidance on system setup and maintenance. Managed inventory of patient kits and replacement equipment, ensuring timely packing and shippin
Customer Service Representative
Target
Jan 2018 - Dec 2021 (3 years 11 months)
Provided exceptional customer support by assisting with purchases, returns, and inquiries, resolving concerns promptly and professionally to ensure satisfaction. Operated point-of-sale systems, managed transactions, and maintained store organization. Supported training of new team members to uphold service standards.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Computer Science
Currently pursuing a Bachelor of Science in Computer Science. Focusing on core computer science principles and applications.
Williamstown High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma. Focused on foundational academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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