Sydney Hayes

I am an empathetic critical thinker with over six years of experience in people-centric support roles within the technology and healthcare domains. My journey has been defined by my commitment to building lasting relationships and making a positive impact through service. As a proactive leader and team player, I excel in finding solutions before problems arise, ensuring that both customers and colleagues feel supported and valued.

In my recent role as a Technical Support Advisor at Concentrix, I utilized a Customer Relationship Management database to provide complex technical solutions to non-technical customers, achieving a 92% satisfaction rate. My ability to actively listen and analyze customer concerns has been instrumental in resolving issues effectively. Prior to this, I worked as a Nurse Aide at Ameuro Home Health, where I collaborated with healthcare professionals to align with patient goals, receiving 100% positive feedback for my attention to detail.

Currently pursuing a Master’s Degree in Business Administration, I am eager to leverage my skills in effective communication, problem-solving, and relationship building in a dynamic work environment. I am passionate about continuous learning and growth, and I look forward to contributing to a team that values empathy and innovation.