Open to opportunities

Tyler Graham

@tylergraham

Message

Reliable professional with over 5 years in customer service roles.

United States

Message

What I'm looking for

I am seeking a remote role that offers stability and weekly pay.

I am a reliable and self-motivated professional with over 5 years of experience in customer-facing roles, technical support, and project estimating. My journey has equipped me with the skills to resolve client issues effectively, manage service operations, and thrive in remote work environments. I take pride in my ability to communicate clearly with clients, ensuring their needs are met and expectations exceeded.

Throughout my career, I have held various positions that have honed my skills in customer service and technical troubleshooting. As a Lead Estimator at ASA Fire Protection, I created detailed cost estimates and coordinated proposals, while my role as a Business Owner at GLS Contractors allowed me to manage client relations and maintain high satisfaction ratings. I am currently pursuing a B.S. in Cybersecurity, which further enhances my technical acumen and prepares me for future challenges in the industry.

Experience

Work history, roles, and key accomplishments

Current

Lawn Care Technician

Current

Klud Contractors, LLC

May 2024 - Present (1 year 2 months)

Performed client site visits and delivered exceptional in-person service. Maintained records, communicated scheduling updates, and followed safety protocols while collaborating with clients on custom landscaping requests.

In Person Service Record Maintenance Scheduling Landscaping

Current

Business Owner

Current

GLS Contractors, LLC

Apr 2023 - Present (2 years 3 months)

Managed client relations, scheduling, and service fulfillment. Provided quotes, maintained service records, and followed up on quality to build a recurring customer base and ensure high satisfaction ratings.

Client Relations Scheduling Quotes Customer Satisfaction Business Management

Lead Estimator

ASA Fire Protection

Sep 2024 - Feb 2025 (5 months)

Created detailed cost estimates for fire protection projects. Communicated with clients to clarify requirements and adjustments and coordinated proposals and worked with internal teams to deliver accurate bids.

Cost Estimation Client Communication Team Collaboration Bid Management

Project Engineer

Winter Construction Company

Mar 2019 - Apr 2020 (1 year 1 month)

Managed RFIs, submittals, field coordination, and schedule updates. Led stakeholder meetings and documentation for major Atlanta projects, delivering QA support and site inspection reports.

RFI QA

ITS Technician

Brooks-Berry-Haynie Electric

May 2020 - Apr 2023 (2 years 11 months)

Installed and serviced intelligent traffic systems for GDOT. Provided real-time technical support and logged service activity, integrating new hardware into existing network infrastructure.

Installation Technical Support Logging Network Infrastructure Hardware Integration Troubleshooting

Inside Sales

Lade-Danlar Wholesale

Aug 2018 - Mar 2019 (7 months)

Provided phone and in-person customer support for wholesale clients. Processed orders, quoted pricing, and tracked inventory, answering technical questions and providing accurate delivery estimates.

Customer Support Order Processing Technical Support

Education

Degrees, certifications, and relevant coursework

Liberty University

Bachelor of Science, Cybersecurity

Currently pursuing a Bachelor of Science in Cybersecurity, focusing on the principles and practices of protecting computer systems and networks from digital threats. Expected to graduate in May 2026.