Dominique Dixon
@dominiquedixon
Customer-focused customer service professional resolving issues and building trust in fast-paced environments.
United StatesWhat I'm looking for
I’m a customer-focused professional with extensive experience communicating with customers, solving problems under pressure, and maintaining professionalism in fast-paced environments. I’m known for resolving issues efficiently, explaining information clearly, handling confidential information, and building positive relationships with customers.
Since 2017, I’ve handled day-to-day customer service work that includes coordinating daily operations, resolving questions quickly with a “customer-first” attitude, prioritizing multiple assignments, and maintaining accurate records and reports. I use computers, mobile devices, and company software to track work orders and project progress, while delivering high-quality service and meeting productivity expectations.
I also bring leadership and safety expertise from construction roles, including serving as a Safety Officer (OSHA 30 holder) and leading crews as a General Foreman/Superintendent. Earlier, I served in the United States Army as a Signal Support Systems Specialist, reinforcing my discipline, accountability, and ability to perform in high-pressure, detail-focused environments—and that same mindset helps me stay calm and dependable on every job.
Experience
Work history, roles, and key accomplishments
Assisted with safety compliance as an OSHA 30 holder, supporting safe work practices on site.
Customer Service
CVS
Jul 2017 - Present (9 years)
Communicated professionally with customers and stakeholders, resolved questions and issues quickly, maintained accurate records and reports, and handled confidential information while meeting deadlines.
Construction Equipment Operator
Various Construction Projects
Jan 2017 - Present (9 years 6 months)
Communicated with customers, supervisors, contractors, and vendors to help keep projects on schedule; addressed customer concerns and coordinated teams to complete work safely and efficiently while maintaining project documentation.
Led crews in equipment-manned tasks, ensuring all work was completed safely and within project timelines.
Directed operations for pile installation, ensuring accuracy and adherence to safety standards.
Medium Equipment Operator
Overland Contracting Inc.
Jun 2018 - Apr 2019 (10 months)
Transported materials and graded areas using a mini excavator and a 10–15k forklift to enhance site productivity.
Light Equipment Operator
Overland Contracting Inc.
Jun 2017 - Jan 2018 (7 months)
Transported materials and graded areas using a mini excavator and a 10–15k forklift to support construction tasks.
Performed grading and digging work as a medium equipment operator.
Military Service Specialist
United States Army
Jan 2012 - Jan 2016 (4 years)
Served as a 25U signal support systems specialist, supporting technical and communication systems while maintaining confidential records and documentation in high-pressure environments.
Signal Support Systems Specialist
United States Army
Provided signal support systems assistance by maintaining confidential information, documenting technical issues, and collaborating with diverse teams under pressure.
Education
Degrees, certifications, and relevant coursework
Vidalia Comprehensive High School
High school diploma or GED
2008 - 2012
Completed high school at Vidalia Comprehensive High School from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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