Tyke Bravo

Promoted to Technical Operations, managing high-volume financial transactions with a strong focus on time-to-money metrics and ensuring timely completion or rejection updates. Utilized SQL (Python 3) scripts to identify and analyze affected transactions, enabling targeted resolution and accurate reporting.

Handled inbound customer calls regarding money transfer services, delivering clear and professional assistance in English and the customer’s preferred language. Resolved disputes related to refunds, incorrect recipient details, and failed transactions, maintaining empathy and efficiency on every call.

Provided technical support, resolving complex issues efficiently, including CPU malfunctions, client application errors, and TTEC system concerns. Performed remote troubleshooting using company-approved tools, ensuring minimal downtime and uninterrupted operations for remote agents.

Communicated with customers to understand their product interests and preferences, contributing to increased sales by identifying market trends and in-demand products. Successfully handled upset customers, demonstrating empathy and problem-solving skills to ensure customer satisfaction.

Completed senior high school with a major in Industrial Arts. Focused on practical skills and technical knowledge relevant to industrial processes and applications.