Open to opportunities

Rosh Gabriel Reyes

@roshgabrielreyes

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Fintech customer operations specialist using payment troubleshooting and automation to drive seamless support.

Philippines

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What I'm looking for

I’m looking for a fintech or SaaS role where I can lead multi-channel customer support, troubleshoot payment issues, and automate workflows—growing into higher-impact operations and customer-facing sales outcomes.

I’m a high-performing Information Systems graduate specializing in Fintech and Customer Operations, with 50+ months of BPO experience supporting global brands. I provide high-tier, multi-channel support (phone, chat, and email) for payment and transaction-heavy environments—handling account security, transaction disputes, and business operations with a focus on seamless financial outcomes for business users.

In my recent roles, I’ve combined revenue-driving customer engagement with technical problem-solving, from Verizon telco chat sales support to Afterpay buy-now-pay-later customer support. I’m also hands-on with data and automation, building Python web scrapers (BeautifulSoup) that export results to CSV/Excel, and I strengthen my support work with CRM management, SaaS support, and technical troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cognizant

Aug 2024 - Feb 2026 (1 year 6 months)

Provided high-tier support for Stripe, managing account security, transaction disputes, and fintech business operations. Resolved complex client concerns across phone, chat, and email to ensure seamless financial operations for business users.

Fintech Operations SaaS Support Technical Troubleshooting CRM Management

Chat Sales Support

Afni

Mar 2024 - Jul 2024 (4 months)

Drove sales for Verizon by promoting and selling telecommunication products through real-time digital engagement. Managed high-volume inquiries while meeting sales and performance targets.

inquiry handling Performance Targeting English Communication Conflict Resolution

Customer Support Representative

ProbeCx

Aug 2023 - Feb 2024 (6 months)

Handled outbound calls and email inquiries for Afterpay, supporting clients with financial transactions, account management, and product-specific troubleshooting. Ensured timely resolution of customer issues across communication channels.

Troubleshooting CRM Management Technical Troubleshooting Afterpay Operations Outbound Calling Email Support Financial Transaction Support Account Management

Hotel Reservations Specialist

Foundever

Mar 2022 - Aug 2023 (1 year 5 months)

Provided premium reservations support for Accor Hotels, handling high-volume phone inquiries. Assisted guests with complex international bookings and special requests.

Sales Support Special Request Coordination Problem Solving

Online Proctor

Collective Solution

Aug 2021 - Jan 2022 (5 months)

Supervised ProctorU certification exams for international candidates, ensuring 100% compliance with strict testing protocols. Monitored exam sessions to maintain test integrity and process compliance.

Online Proctoring Compliance Monitoring Candidate Support Attention To Detail Conflict Resolution