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AV@anthonyvillanueva
Dedicated operations associate with strong organizational and people skills.
PhilippinesWith a solid background in customer service and technical support, I have developed exceptional skills in assisting clients with their online accounts and troubleshooting various issues. Currently, I serve as a Senior Operation Associate at Capital One Philippines, where I help customers navigate their online banking needs, process payments, and resolve disputes. My experience spans several roles in the customer service sector, where I have consistently demonstrated my ability to provide effective solutions and maintain high levels of customer satisfaction.
Throughout my career, I have worked with reputable companies such as HSBC and Sutherland Global, where I honed my skills in telephone banking and technical support. My roles have required me to be detail-oriented and patient, ensuring that customers receive the assistance they need promptly. I take pride in my ability to communicate complex information clearly and effectively, making me a valuable asset in any customer-facing position.
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Work history, roles, and key accomplishments
Capital One Philippines Support Services Corporation
May 2022 - Present (3 years 6 months)
Assisted customers with online account issues, including login troubles, enrollment, payment processing, and transaction reviews. Handled disputes for lost or stolen cards.
Sutherland Global
Jun 2021 - May 2022 (11 months)
Provided front-line support for customers experiencing issues with internet, cable, phone, and email services. Guided customers through troubleshooting steps and scheduled technician visits as needed.
HSBC Electronic Data Processing Philippines Inc.
Oct 2018 - Dec 2020 (2 years 2 months)
Assisted customers with telephone banking, including processing transfers, providing transaction information, and helping with online banking navigation and disputes.
Convergys
Mar 2017 - Oct 2018 (1 year 7 months)
Processed payments over the phone, created invoice adjustments, and guided customers through their online portal for various requests.
TELSTRA - Teletech
Aug 2016 - Feb 2017 (6 months)
Served as a front-line representative for customers with service issues, providing troubleshooting guidance and coordinating technician appointments.
IBEX Global Philippines
Feb 2016 - Aug 2016 (6 months)
Front-line support for customers facing service issues, guiding them through troubleshooting and scheduling technician visits when necessary.
C3/CustomerContactChannels Inc.
Mar 2015 - Jan 2016 (10 months)
Part of the Help Desk Department handling supervisory calls, general inquiries, and assisting customers with reservations and rental extensions.
American Data Exchange Corporation
Feb 2015 - Mar 2015 (1 month)
Created reports for banks to assess loan approvals, conducting title searches and checking property owner statuses regarding taxes and liens.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2004 - 2006
Completed secondary education at De La Salle Santiago Zobel School, focusing on a comprehensive curriculum designed for adult learners.
Elementary School Diploma, General Education
1993 - 1999
Completed primary education at Moonwalk Elementary School, where foundational skills in literacy and numeracy were developed.
Software and tools used professionally
PhilippinesYou can contact Anthony and 90k+ other talented remote workers on Himalayas.
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