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Turquoise Adams

@turquoiseadams

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I coordinate projects, maintain systems, and create clear processes for remote technical and operations teams.

Mexico

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What I'm looking for

I'm looking for a remote role in U.S. and Mexico time zones where I can support projects, systems, documentation, and cross-functional operations.

I've supported project, finance, operations, and technical teams at Office Depot, UMD/ARLIS, the Institute of International Education, First Book, DAR, and Apple.

At Office Depot, I maintained the Project Tracker system, processed month-end journal entries in Excel, and developed SOPs for recurring PMO work. At UMD/ARLIS, I supported post-award finance activities, budget tracking, proposal budgets, and spending plans.

I've also managed CRM and e-commerce data, quality-checked project documents, coordinated onboarding and event logistics, and provided customer technical support for hardware, mobile devices, and networks. I bring organized documentation, troubleshooting, and remote cross-functional collaboration to every role.

Experience

Work history, roles, and key accomplishments

PMO Analyst

Office Depot

Feb 2023 - May 2023 (3 months)

Maintained and updated Project Tracker system for technical teams. Processed month-end journal entries for EPMO department using Excel and developed SOPs for daily, monthly, and quarterly PMO tasks.

Project Management Excel SOP Development Data Entry

Finance Project Coordinator

University of Maryland

Mar 2020 - Mar 2021 (1 year)

Provided post-award support to researchers and PIs, including staffing and budget tracking. Created and maintained SOPs for finance-related tasks and assisted in proposal budgets and spending plan development.

Budget Tracking SOP Development Financial Support Project Coordination

Project Coordinator

Institute of International Education

May 2019 - Mar 2020 (10 months)

Delivered biweekly status reports and performed quality checks on project documents. Supported CRM system updates and cohort onboarding processes.

Reporting Quality Assurance CRM Onboarding

Operations Coordinator

First Book

Feb 2017 - Mar 2018 (1 year 1 month)

Managed order processing with vendors and fulfillment partners. Updated data in Salesforce and Magento for e-commerce operations and authored SOPs for streamlined order tracking and member services.

Salesforce Magento Order Management SOP Development

Membership Coordinator

Daughters of the American Revolution

Jul 2015 - Mar 2016 (8 months)

Maintained over 100 member records daily using iMIS. Supported event logistics and generated mailing lists for conference planning.

IMIS Software Data Management Event Logistics

Specialist – Technical Support & Customer Experience

Apple Inc.

Nov 2011 - Nov 2013 (2 years)

Delivered top-tier troubleshooting for hardware, mobile devices, and networks. Provided personalized tech support and educated customers on product functionality.

Technical Support Troubleshooting Customer Experience Hardware Mobile Devices Networking