Neftali Pelayo

I am a bilingual professional with over 10 years of experience in coordination, communication, and customer support. My career has been marked by a proven ability to work under pressure, manage multiple tasks, and deliver high-quality service remotely. I thrive in dynamic environments and am passionate about enhancing customer experiences.

In my current role as a Project Coordinator at Profenco, I lead the coordination of civil and private sector construction projects, ensuring that deadlines, budgets, and quality standards are consistently met. My responsibilities include overseeing internal team communication, managing project timelines, and ensuring compliance through meticulous documentation. I excel at liaising with suppliers, contractors, and clients to streamline operations and resolve issues promptly.

Previously, I gained valuable experience as a Marketing Intern at Grupo OSM, where I supported international sports event logistics, including athlete coordination and venue setup. I also contributed to CRM maintenance and outreach strategies at Control Net, assisting in the development of marketing materials and client proposals. I am eager to grow with a global team in the customer experience or logistics space.