At Smoothstack, I architect enterprise ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, and CSM, with CMDB structures aligned to CSDM 4.x. I’ve built REST and SOAP integrations connecting JIRA, Splunk, SAP, AWS, and Azure.
I’ve automated approvals, provisioning, and fulfillment with Flow Designer, Subflows, and custom Actions. I also delivered Discovery and Service Mapping with Event Management to produce accurate application service maps and faster incident correlation.
At CIGNEX, I led development of ITSM and Service Catalog solutions and implemented SPM for demand intake, project tracking, and resource management. I also introduced ATF suites and CI/CD practices with Git and update set promotion.
Earlier, at Crossfuze I developed scoped applications and integrations, configured CMDB and Discovery, and built operational dashboards. At Rokt, I administered core ITSM processes and supported platform security and production operations. I hold ServiceNow CAD, CSA, CIS-ITSM, and CIS-HRSD certifications, along with a Scrum Alliance Certified Scrum Master certification.
