TATufail Alam
@tufailalam
Technical Support Representative dedicated to exceptional customer service.
IndiaWhat I'm looking for
I am a Technical Support Representative with extensive experience in delivering exceptional customer service and resolving technical issues. My career objective is to become a successful and dynamic professional, and I am committed to building core competencies in my field. Currently, I work at Telus International, where I provide front-line support for internet connectivity and network performance, ensuring customer satisfaction through effective troubleshooting and communication.
Throughout my career, I have developed strong skills in network management and team management. I have successfully led technical operations for cold storage facilities, implementing automated systems that improved produce quality and reduced spoilage. My ability to communicate technical information clearly has helped me build strong relationships with customers and colleagues alike, turning negative experiences into positive outcomes.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Telus International
Nov 2023 - Present (1 year 7 months)
Delivered exceptional front-line customer support, resolving technical issues related to internet connectivity, equipment configuration, and network performance. Guided customers through troubleshooting steps and handled a high volume of inbound calls, achieving high customer satisfaction ratings.
Healthcare Recruiter
ICG Medical
Jul 2023 - Oct 2023 (3 months)
Conducted phone screenings to assess candidate qualifications for healthcare roles, managing high-volume recruitment calls and building strong relationships with candidates through clear communication.
Technical Support Representative
Telus International
Jan 2023 - Jun 2023 (5 months)
Communicated technical information to customers, enhancing their confidence in service. Demonstrated empathy in dealing with frustrated customers and collaborated with field technicians for efficient issue resolution.
Technical In Charge
H N Agri Serve Pvt Ltd
Sep 2017 - Jan 2023 (5 years 4 months)
Led technical operations for apple cold storage facilities, overseeing temperature and Controlled Atmosphere systems. Implemented automated systems for improved produce quality and developed training programs for team members.
Solutions Engineer
Tech Live Connect
Sep 2016 - Jul 2017 (10 months)
Resolved desktop issues including software troubleshooting and hardware diagnostics. Provided remote support for printer setup and maintained a high customer satisfaction rate through effective solutions.
Education
Degrees, certifications, and relevant coursework
JKBOSE
Higher Secondary Certificate, General Education
2023 - 2023
Completed 12th grade from JKBOSE, focusing on subjects that prepared for future career opportunities.
JKBOSE
Secondary School Certificate, General Education
2007 - 2009
Completed 10th grade from JKBOSE, which laid the foundation for further education and skill development.
Availability
Location
IndiaAuthorized to work in
Job categories
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