ACAmit Chandekar
@amitchandekar
Experienced technical support professional focused on customer success.
IndiaWhat I'm looking for
I am a dedicated technical support and customer service professional with over 3 years of experience across telecom, healthcare, and IT support domains.
I troubleshoot hardware, software, network, and application issues, provide installation and configuration assistance, and educate customers on product features while consistently meeting KPIs such as FCR, AHT, and CSAT.
My roles have included inbound and outbound customer-facing responsibilities, scheduling and coordination for healthcare staffing, and de-escalation of complaints with empathy and clear communication.
I bring hands-on experience with remote desktop and ticketing tools like Zendesk, ServiceNow, and Freshdesk, strong multilingual communication skills, and a commitment to improving customer outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
TLTroubleshoot hardware, software, network, and application issues while responding to customer queries via calls and email; consistently met KPIs including FCR, AHT, and CSAT and escalated complex issues to higher-level teams.
Senior Process Associate
Cross Country Infotech Pvt. Ltd.
Jul 2024 - Dec 2024 (5 months)
Managed inbound calls from healthcare professionals and outbound calls to facilities to confirm staffing and processed email confirmations and scheduling requests for US healthcare staffing operations.
TLHandled inbound customer support for Vodafone Australia prepaid services including SIM activation, recharges, refunds and de-escalated complaints to improve service experience and retention.
Education
Degrees, certifications, and relevant coursework
Renuka Mahavidyalaya
Bachelor of Arts, English Literature & Philosophy
Completed a Bachelor of Arts with studies in English Literature and Philosophy.
New English High School & Junior College
HSSC, Science
Completed Higher Secondary Certificate (HSSC) with a focus in Science.
New English High School & Junior College
SSC
Completed Secondary School Certificate (SSC) education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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