M Rohan Daniel
@mrohandaniel
Accomplished Technical Service Engineer with a passion for customer satisfaction.
IndiaWhat I'm looking for
I am an accomplished Technical Service Engineer and Senior Guest Specialist with a proven track record in enhancing customer satisfaction and optimizing operations across multiple industries. My journey began at Hewlett Packard, where I honed my technical skills and developed a strong foundation in customer service. Currently, I am leveraging my expertise at Target Corporation, where I specialize in bridging technical knowledge with superior customer engagement.
At Target, I have successfully delivered exceptional customer service by addressing a high volume of guest inquiries and concerns, ensuring clear communication and high satisfaction scores. My proactive approach to problem-solving and commitment to team collaboration have not only improved operational efficiency but also fostered a positive work environment. I take pride in being recognized for my contributions to the team’s Net Promoter Score during peak seasons, which reflects my dedication to maintaining high service standards.
Experience
Work history, roles, and key accomplishments
Senior Guest Specialist
Target Corporation
Dec 2022 - Present (2 years 6 months)
As a Senior Guest Specialist at Target, I excelled in delivering exceptional customer service through live chat, resolving inquiries related to products and orders. I managed product reviews and Q&A, enhancing customer engagement and satisfaction. My proactive problem-solving skills significantly reduced customer wait times, and I contributed to team training, improving overall performance and gue
Customer Service Engineer
Hewlett Packard
Dec 2020 - Aug 2021 (8 months)
In my role as a Customer Service Engineer at Hewlett Packard, I provided high-quality technical support via voice channels for Southeast Asia. I addressed a variety of technical issues and product inquiries, achieving a 90% resolution rate within a week. My performance was recognized with a Top Performer bonus for my problem-solving skills, which positively impacted team morale.
Education
Degrees, certifications, and relevant coursework
Mangalore Institute of Technology and Engineering
Bachelor of Engineering, Aeronautical Engineering
2016 - 2020
Grade: 6.71
Completed a Bachelor's degree in Aeronautical Engineering, focusing on the principles of flight, aircraft design, and the mechanics of flight systems. Developed a strong foundation in engineering principles and technical skills relevant to the aerospace industry.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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