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@tubabayram
Quality and training specialist driving performance and compliance.
I am a quality and training specialist with nearly 1.5 years of hands-on experience in customer service operations and process improvement. I design training materials, run assessments, and implement quality assurance processes to raise performance standards.
At Concentrix I supported development and rollout of QA programs, coordinated training sessions, and monitored performance metrics to identify improvement opportunities. My work focused on measuring training effectiveness and iterating on content based on feedback.
Previously I contributed to content and brand roles where I improved website traffic through SEO updates, managed editorial calendars, and supported corporate communications and partnership efforts. I also have classroom teaching experience, creating curricula that substantially increased student learning outcomes.
I collaborate across teams to foster continuous improvement, uphold compliance with industry standards, and deliver measurable results in employee performance and organizational efficiency.
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Work history, roles, and key accomplishments
Assisted development and implementation of quality assurance programs to improve operational efficiency and compliance; coordinated and delivered training sessions and monitored performance metrics to identify improvement areas.
35Dijital
Feb 2023 - Aug 2023 (6 months)
Published and optimized blog content, increasing site traffic by 30% through updated SEO practices and new content strategies; managed editorial calendars and ensured content quality and timeliness.
Yachtingverse
Oct 2022 - Feb 2023 (4 months)
Managed corporate communications, brand activities, and event organization; developed social media and website content calendars and supported partnership negotiations and media relations.
PLN Smile Turkey
Feb 2022 - Oct 2022 (8 months)
Developed relationships with 200+ clients and exceeded sales targets by 20%, supporting patients in health tourism with personalized assistance and post-procedure coordination.
British Culture
Oct 2019 - Jan 2022 (2 years 3 months)
Improved standardized English test scores by 35% and increased overall language proficiency through curriculum design and interactive lesson plans, boosting student engagement and participation.
Degrees, certifications, and relevant coursework
Master of Arts, North American Studies
2025 -
Master of Arts in North American Studies began in April 2025 at the University of Bonn and is currently in progress.
Bachelor of Arts, American Culture and Literature
Grade: 3.61 GPA
Activities and societies: Member of university's High Honor Society
Completed a Bachelor of American Culture and Literature at Dokuz Eylül University, graduated in June 2022 with a 3.61 GPA and membership in the university's High Honor Society.
Software and tools used professionally
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