Open to opportunities

Tuğba Bayram

@tubabayram

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Quality and training specialist driving performance and compliance.

Germany

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What I'm looking for

I seek a role focused on quality assurance and training where I can build programs, measure impact, and collaborate cross-functionally to drive measurable performance and compliance improvements.

I am a quality and training specialist with nearly 1.5 years of hands-on experience in customer service operations and process improvement. I design training materials, run assessments, and implement quality assurance processes to raise performance standards.

At Concentrix I supported development and rollout of QA programs, coordinated training sessions, and monitored performance metrics to identify improvement opportunities. My work focused on measuring training effectiveness and iterating on content based on feedback.

Previously I contributed to content and brand roles where I improved website traffic through SEO updates, managed editorial calendars, and supported corporate communications and partnership efforts. I also have classroom teaching experience, creating curricula that substantially increased student learning outcomes.

I collaborate across teams to foster continuous improvement, uphold compliance with industry standards, and deliver measurable results in employee performance and organizational efficiency.

Experience

Work history, roles, and key accomplishments

Quality and Training Assistant Specialist

Concentrix

Aug 2023 - May 2025 (1 year 9 months)

Assisted development and implementation of quality assurance programs to improve operational efficiency and compliance; coordinated and delivered training sessions and monitored performance metrics to identify improvement areas.

Quality Assurance Training Development Performance Analysis & Compliance Reporting Cross Functional Collaboration

Editor

35Dijital

Feb 2023 - Aug 2023 (6 months)

Published and optimized blog content, increasing site traffic by 30% through updated SEO practices and new content strategies; managed editorial calendars and ensured content quality and timeliness.

Content Editing SEO Optimization Content Strategy Editorial Calendar Research

Brand Communication Manager

Yachtingverse

Oct 2022 - Feb 2023 (4 months)

Managed corporate communications, brand activities, and event organization; developed social media and website content calendars and supported partnership negotiations and media relations.

Brand Management Corporate Communications Social Media Event Coordination Partnership Development Media Relations

Salesperson

PLN Smile Turkey

Feb 2022 - Oct 2022 (8 months)

Developed relationships with 200+ clients and exceeded sales targets by 20%, supporting patients in health tourism with personalized assistance and post-procedure coordination.

Sales Client Relationship Management Healthcare Navigation Account Management

English Teacher

British Culture

Oct 2019 - Jan 2022 (2 years 3 months)

Improved standardized English test scores by 35% and increased overall language proficiency through curriculum design and interactive lesson plans, boosting student engagement and participation.

Curriculum Design Lesson planning Classroom Management Student Engagement Educational Technology

Education

Degrees, certifications, and relevant coursework

University of Bonn

Master of Arts, North American Studies

2025 -

Master of Arts in North American Studies began in April 2025 at the University of Bonn and is currently in progress.

Dokuz Eylül University

Bachelor of Arts, American Culture and Literature

Grade: 3.61 GPA

Activities and societies: Member of university's High Honor Society

Completed a Bachelor of American Culture and Literature at Dokuz Eylül University, graduated in June 2022 with a 3.61 GPA and membership in the university's High Honor Society.