Open to opportunities

Tuğba Bayram

@tubabayram

Message

Quality and training specialist driving performance and compliance.

Germany

Message

What I'm looking for

I seek a role focused on quality assurance and training where I can build programs, measure impact, and collaborate cross-functionally to drive measurable performance and compliance improvements.

I am a quality and training specialist with nearly 1.5 years of hands-on experience in customer service operations and process improvement. I design training materials, run assessments, and implement quality assurance processes to raise performance standards.

At Concentrix I supported development and rollout of QA programs, coordinated training sessions, and monitored performance metrics to identify improvement opportunities. My work focused on measuring training effectiveness and iterating on content based on feedback.

Previously I contributed to content and brand roles where I improved website traffic through SEO updates, managed editorial calendars, and supported corporate communications and partnership efforts. I also have classroom teaching experience, creating curricula that substantially increased student learning outcomes.

I collaborate across teams to foster continuous improvement, uphold compliance with industry standards, and deliver measurable results in employee performance and organizational efficiency.