Todorka Petrova

Reviewed user-generated back-office information to ensure compliance with established policies. Took prompt and appropriate action on information that violates guidelines or poses risks.

Optimised client retention by resolving complex technical issues daily. Managed robust relationships to ensure high levels of client satisfaction.

Served as a first point of contact to end customers of the company in various projects. Resolved complex client queries to ensure high satisfaction rates daily.

Worked on various SEO projects and taught students online.

Taught English in a secondary school and covered KET and PET classes. Facilitated lively classroom discussions to foster core reading fluency.

Taught English to students of various ages, ranging from 6 years old to adults. Covered Business English classes at the De Heus company in Vietnam.

Designed engaging daily lesson plans to enhance student literacy standards. Assessed pupil progress through formal testing to improve academic output.

Assisted SMEs with their SEO and SEM online marketing strategies. Designed and supported a website built with CMS.

Processed customer sales using the POS system to ensure audit accuracy. Managed stock inventory levels to maintain product availability.

Worked on improving the usability and search engine of the company's intranet and learning portal. Provided recommendations for better usability and content organization.

Completed a course in Quality Assurance in Software Development.

Studied Mandarin Chinese.

Pursued an MSc in Management with a focus on Innovation and Entrepreneurship.

Studied Innovation and Entrepreneurship as part of a Master's program.

Earned a Bachelor's degree in Information Management.