Tsungai Sandra Madzingira
@tsungaisandramadzing
Health services manager driving clinical operations, compliance, and process improvement.
AustraliaWhat I'm looking for
I am a Masters-qualified Health Services Manager with hands-on experience leading clinical operations across general practice and behavioral health settings.
I have directed day-to-day clinic workflows, staffing, scheduling, inventory and vendor coordination while managing teams of 10–20+ staff to deliver high-quality patient care and operational consistency.
I developed and maintained compliance frameworks, SOPs, accreditation documentation, billing policies and incident reporting, and partnered with finance on budgeting, revenue optimization and claims management.
I lead end-to-end process improvement initiatives, provider onboarding, workforce planning and stakeholder engagement to improve patient outcomes, operational efficiency and staff retention.
Experience
Work history, roles, and key accomplishments
Health Services Manager
SmartClinics General Practice
Jun 2022 - Jan 2023 (7 months)
Directed day-to-day clinical operations for a busy general practice, leading 10+ staff and implementing SOPs, accreditation and process improvements that enhanced patient flow and operational efficiency.
Allied Health Services Manager
KCPSYCH Psychology/ Behavioral Health Clinic
Feb 2021 - Jan 2022 (11 months)
Oversaw behavioral health operations and compliance for a multidisciplinary clinic, managed budgets up to $600K, led onboarding and workforce planning for 20+ staff and improved service delivery through audit-driven process changes.
Health Administrative Assistant
Carseldine & Fairfield Family Practices
Jul 2019 - Dec 2020 (1 year 5 months)
Served as primary patient contact handling scheduling, EHR maintenance, billing and insurance claims, and supported administrative onboarding to ensure compliant and efficient clinic operations.
Education
Degrees, certifications, and relevant coursework
GUGriffith University
Master of Health Services Management, Health Services Management
2018 - 2020
Completed a Master of Health Services Management focusing on health services administration, policy, and operational leadership.
UQUniversity of Queensland
Bachelor of Science (Honours), Biochemistry
2017 - 2017
Awarded an Honours-level Bachelor of Science in Biochemistry with advanced coursework and research in biochemical sciences.
SUStellenbosch University
Bachelor of Science, Molecular Biology & Biotechnology
2012 - 2015
Completed a Bachelor of Science in Molecular Biology and Biotechnology with foundational training in molecular techniques and laboratory practice.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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