Open to opportunities

Tsidkenu Robert

@tsidkenurobert

Message

Results-driven Quality Analyst focused on process improvement and client satisfaction.

India

Message

What I'm looking for

I seek roles where I can lead quality improvements, work cross-functionally with partners and clients, and use data-driven processes to increase service reliability and customer satisfaction.

I am a results-driven Quality Analyst with experience auditing team performance, managing B2B partner relationships, and resolving complex customer and partner issues across travel and financial services. I have led initiatives to improve quality through process audits, training needs identification, and implementation of tools like a Query Tracker to capture and resolve recurring issues.

I bring hands-on experience with partner platforms, coupon and content verification, and client-facing communications, and I have supported global travelers and premium card members with tailored solutions. I am committed to continuous learning, measurable improvements in quality metrics, and collaborative problem-solving to drive high-quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

Lead Quality Analyst

Current

IGT Solutions

Aug 2023 - Present (2 years 4 months)

Audited team performance and managed partner quality for Strategic Partnerships & Affiliates, leading weekly client calls and MBRs while verifying coupon setup and terms on Expedia to ensure compliance and improve outcomes.

Quality Assurance Data Analysis Stakeholder Management

Current

Partner Service Associate

Current

IGT Solutions

Aug 2023 - Present (2 years 4 months)

Managed B2B partner relationships for the LX team by resolving activity-related concerns, updating website content and availability, and handling payment and product management issues to maintain partner satisfaction.

Partner Management Web Content Management Payments Product Management B2B Support Communication

Current

Frontline Lodging Representative

Current

IGT Solutions

Aug 2023 - Present (2 years 4 months)

Resolved travel-related concerns for global travelers and collaborated with hotel partners to manage rescheduling, refunds, and cancellations, improving customer resolution rates.

Customer Support Travel Management Partnering Ticketing Systems Communication

Sales Specialist & HRO

Teleperformance

Oct 2022 - Aug 2023 (10 months)

Managed insurance-related queries for premium American Express members and promoted Corporate Card services through targeted B2B campaigns to improve corporate expense management.