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Drone Balani

@dronebalani

Senior Representative at iEnergizer auditing Santander Consumer USA accounts and customer interactions for accuracy and compliance.

India

Message

At iEnergizer, I review customer interactions and Santander Consumer USA loan and lease accounts, payments, extensions, payoffs, interest queries, and titles for accuracy and compliance. I also analyze call documentation and performance metrics to identify trends and opportunities to improve banking processes.

At Dyninno, I sold travel packages through ASAP-TICKETS, focusing on the USA, Canada, Europe, and Africa markets. I used consultative selling and upselling techniques, contributing to reported gains in sales, booking values, and conversion.

Experience

Work history, roles, and key accomplishments

Current

Sr. Representative - Office of President

Current

iEnergizer

Oct 2025 - Present (1 year)

Reviewed customer interactions and loan/lease accounts for accuracy and compliance. Analyzed call documentation and metrics to identify trends and optimization opportunities in banking processes.

Quality Assurance Audit Compliance CRM Data Analysis Process Improvement Performance Monitoring Documentation

Travel Sales Consultant

Dyninno

Oct 2024 - Apr 2025 (6 months)

Specialized in USA, Canada, Europe, and Africa travel markets, increasing sales by 20% month-on-month. Utilized upselling techniques to increase average booking values by 15% and achieved a 25% conversion rate.

Sales Negotiation Relationship Building Market Analysis CMS Travel Tool Upselling Consultative Selling Multitasking

Contact Centre Associate

Webhelp

Mar 2023 - Jul 2024 (1 year 4 months)

Provided customer assistance and resolved issues via voice for Adidas, maintaining a positive attitude and professionalism. Managed existing clients and targeted sales conversions, handling brand escalations and preparing reports.

Customer Service Product Knowledge Communication Skills Sales Relationship Management Teamwork Quality Assurance Documentation

Sales Executive

Teleperformance India Pvt Ltd

Mar 2022 - Nov 2022 (8 months)

Handled multiple calls and resolved customer queries for Comcast. Achieved targeted sales and maintained KPI metrics while ensuring customer satisfaction.

Sales Customer Acquisition KPI Management Communication Skills Problem Solving

Business Acquisition Executive

Plaxonic Technologies Pvt. Ltd.

Jan 2021 - Sep 2021 (8 months)

Built business by identifying and selling prospects and maintaining client relationships. Resolved customer complaints efficiently and promoted high-quality sales and customer service processes.

Sales Business Development Customer Relationship Management Problem Solving Customer Service