Looking for a job

Tshepiso Mofube

@tshepisomofube

Support Analyst at Allan Gray who supported SQL applications, deployments, and infrastructure monitoring.

At Allan Gray, I provided second-line support for Retail SQL-based applications and managed incidents through Jira and ISM.

I assisted with software deployments and configuration using Ansible and GitLab, and monitored environments with Grafana and Zabbix.

At 4C GROUP OF COMPANIES, I worked as a Solutions Engineer, contributing to solution design and testing documentation and creating use case and system integration diagrams.

Earlier at 4C GROUP OF COMPANIES, I performed application health checks, resolved recurring operational issues, and served as a first responder to incidents as a Service Desk Technician.

Experience

Work history, roles, and key accomplishments

Support Analyst

Allan Gray Proprietary Limited

Sep 2023 - Jan 2026 (2 years 4 months)

Provided 2nd-line technical support for Retail SQL-based applications, managing incidents through Jira and ISM. Assisted with software deployments using Ansible and GitLab, and monitored system health with Grafana and Zabbix.

SQL Jira ISM Ansible Gitlab Grafana Zabbix AWS VSphere Microsoft SQL Server Redgate Agile

Solutions Engineer

4C Group of Companies

Jan 2022 - Sep 2023 (1 year 8 months)

Contributed to Solution Design, Scope of Work, FAT, and UAT documentation. Developed Use Case and System Integration Diagrams, and configured, tested, and deployed projects in line with project plans.

Solution Design Documentation Use Case Diagrams System Integration Testing Deployment XMind DFD

Application Analyst

4C Group of Companies

Feb 2021 - Dec 2021 (10 months)

Performed daily application health checks to proactively identify potential failures. Identified and resolved recurring operational issues while maintaining client relationships.

Application Support Health Monitoring Issue Resolution Customer Relationship Management