Robert Gadzai
@robertgadzai
Seasoned ICT systems and backend support analyst delivering reliable solutions.
South AfricaWhat I'm looking for
I am a seasoned ICT Systems and Backend Support Analyst with extensive experience maintaining data integrity, analyzing system logs, and supporting software systems across Telecoms, Financial and IT sectors. I consistently deliver remote customer support, collaborate with development teams to escalate and debug production issues, and meet SLA requirements through organized, results-oriented work.
My background includes administering Linux/Payara and Kubernetes environments, working with MSSQL, PostgreSQL and Oracle PL/SQL, and automating jobs and reports using VisualCron and scripting (PowerShell/Bash). I have supported payment and merchant settlement workflows, performed regression testing and UAT, and provided 24-hour standby support while mentoring and leading DevOps teams.
Experience
Work history, roles, and key accomplishments
Back Office Support Analyst
Transaction Junction
Nov 2024 - Present (1 year)
Configure and automate report extraction for banks and merchants using VisualCron, maintain merchant and bank transaction settlement and reconciliations, and collaborate with developers to escalate and debug Postilion and TJ Imbeko issues.
Senior Support Engineer
VAS-X & CellC
Jul 2021 - Oct 2024 (3 years 3 months)
Supported airtime and data recharge systems, managed CellC and MVNO configurations, analyzed Kubernetes and Payara server logs, and collaborated with development teams to resolve production incidents.
DevOps Engineer
OrangeOne CC (RapidTrade)
Feb 2017 - Jul 2021 (4 years 5 months)
Led and trained the DevOps team, performed Linux server administration, database extraction and reporting using MySQL and DynamoDB, and resolved SLA tickets with 24-hour standby support.
Education
Degrees, certifications, and relevant coursework
WUWorldQuant University
Master of Science, Financial Engineering
2018 - 2020
Completed a Master of Science in Financial Engineering focusing on quantitative methods, data manipulation, and financial modeling.
UZUniversity of Zimbabwe
Honors Degree, Finance and Banking
2011 - 2015
Earned an Honors Degree in Finance and Banking with coursework and practical experience in PL/SQL and database reporting.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Website
ward24league.onlineSalary expectations
Social media
Job categories
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