At Tegra Solutions (Pty) Ltd, I supported enterprise applications and production environments, resolving incidents for enterprise clients and maintaining service within SLA thresholds. I used structured root cause analysis to diagnose software, API integration, and platform failures.
I was one of two hands-on engineers on a three-month migration that onboarded over 200 clients to Axway Secure Transport and a new Linux server environment. I configured client file paths and accounts, then validated end-to-end connectivity.
I also developed Python and Bash automation to replace manual monitoring and reporting workflows, saving the team approximately five or more hours per week and reducing mean incident detection time by 40%. My MFT work included configuring secure file transfer solutions and supporting TLS protocol migrations.
