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Archibold Maema

@archiboldmaema

Message

I improve banking application reliability through incident management, SQL analysis, and proactive support.

South Africa

Message

What I'm looking for

I'm looking to continue improving application reliability and user experiences through incident management, SQL analysis, proactive monitoring, and close collaboration with technical and business teams.

At Investec, I support high-performance banking applications by investigating incidents, troubleshooting complex systems, and keeping services stable and available.

I've streamlined support processes to reduce issue resolution time by 30% and helped reduce system downtime by 70%. I also resolve around 40 incidents per month while providing technical guidance to end users.

I work closely with developers, business analysts, and project managers across the software delivery lifecycle. My work includes SQL scripting, data extraction and validation, application monitoring, root-cause analysis, UAT support, and technical documentation.

Previously, I provided Level 2 desktop support, escalating and resolving complex user issues and supporting remote users. I'm committed to continuous improvement, operational excellence, and reliable user experiences.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst

Current

Investec

Jan 2017 - Present (9 years 8 months)

Collaborates with developers and analysts to resolve application incidents, streamlining support processes and reducing resolution time by 30%. Monitors application performance, develops SQL scripts for data extraction, and provides technical guidance to end-users.